FREQUENTLY ASKED QUESTIONS FOR ONLINE
What is Internet Banking?
Citizens Bank Internet Banking is a convenient way to access
your accounts without going to the Bank. Citizens Bank is
available to you from your home or office – 24 hours a day, 7
days a week just by using your personal computer.
What Can I
Do With Internet Banking?
You can access your checking, savings, debit cards, line of
credit, certificate of deposits, or loans to verify balances,
*transfer money between accounts, stop payments, order checks
and reconcile your accounts.
*Some restrictions apply to transfers (ask our Financial
Services Representative for clarification).
How Do The
Balances That Are Shown Online Compare To The Bank Computer
Citizens Bank uses “Real Time Access” for your balance
information. This means that the balance you see at home is
exactly what the balance shows at the bank. If you make a
deposit or cash a check or even use your Debit card, you will be
able to see that transaction online immediately.
Does Internet Banking Cost?
The service is free for our customers with the exception of Stop
Payments, which generates a $28 fee.
Banking Private and Secure?
Yes it is. Citizens Bank has incorporated state-of-the-art
security into its Internet Banking to ensure both privacy and
security. We require passwords, data encryption, firewalls and
internal security procedures.
What Is Data
128-bit electronic data encryption provides privacy for the data
flowing between your computer and the bank’s online server.
What Is A
Our computer systems are protected by a system of filtering
routers and firewalls, which create a protective shield between
the outside Internet and the internal network of Citizens Bank.
We use several layers of technology to ensure that your Internet
transactions are secure and tamper-proof.
What Can I
Do To Protect Myself?
Your Logon ID and Password provide one of the most important
security features for Internet Banking. Because you can select
and change your password at anytime, you can prevent
unauthorized online access to your accounts.
Other security tips:
Keep your web browser software up-to-date to take
advantage of the latest security enhancements.
Take precautions to keep your computers free from
viruses that might be used to capture password keystrokes or
send information from your hard drive.
Please be careful where you choose to do your
Internet Banking and what you do with your transaction data. DO
NOT use coffee shop Internet hook-ups or rented computers.
Computers can be configured to capture private information from
unsuspecting Internet users.
If you get an unexpected web page asking you for
your credit card, password or account information, DO NOT
disclose this information.
DO NOT share diskettes that contain confidential
information even if you think you have erased the information.
It is a good idea to shred printouts of your
account information before discarding them.
Equipment Do I Need?
For PC Banking you will need a personal
computer, running Windows version 7 or later, and a compatible
modem. Your browser must support 128-bit encryption. To access
Internet Banking you need Internet Explorer 9 or higher and
Windows version 7 or higher.
Frequently Asked Questions
Banking and Service Agreement and