WARNING: Sometimes unscrupulous people attempt to get personal or private financial information from our customers by claiming to be Citizens Bank or even a government agency. We urge you to be extremely careful. Please know that this Bank will NOT ask for any personal or private information over the telephone or internet. We will never ask you to send personal or confidential information via email.
Certain personal information about
visitors to this Web site is being collected by Citizens Bank and Trust
Company, located in Big Timber, Montana. Personal information is collected
from you at the time transactions are conducted through the online banking
service. Citizens Bank and Trust Company does not use ‘cookies’ to collect
and track information about you.
Information is collected for the
purpose of processing your application, transaction, or request for
information. The information will be used for the purposes of meeting your
banking needs and requests, and providing services to you in the future.
Citizens Bank and Trust Company does not sell or share customer
information with any nonaffiliated third parties, except certain third
party service providers. These entities will be required to execute a
confidentiality agreement with Citizens Bank and Trust Company which
practices. We share information as permitted by law in order to provide
you with better services and more options.
If you do not want your
personal information collected, you may refrain from supplying the
information, through Citizens Bank and Trust Company’s online banking
We are taking the following steps to ensure the privacy
and accuracy of the information collected from or about you: Ensuring your
financial privacy is of vital importance to Citizens Bank and Trust
Company and its employees. Citizens Bank and Trust Company limits employee
access to confidential customer financial information to those with a
business reason for knowing such information. Citizens Bank and Trust
Company employees are trained to understand the importance of customer
financial privacy and to properly handle confidential information.
Citizens Bank and Trust Company endeavors to maintain the most accurate
and up-to-date customer records possible. If you find that your account
information is not correct, current, or complete, please call or write to
us at the telephone number or address on your account statement and
appropriate corrections will be made as soon as possible.
Additionally, information you submit via our online banking service is
protected by encryption technology which scrambles account information to
reduce the possibility of access by unauthorized individuals outside
Citizens Bank and Trust Company. To further protect your online banking
service, Citizens Bank and Trust Company requires the use of an ID and
password. If you set up Internet banking access in person at the bank, the
ID you choose when setting up your access is confidential and your
password is not known by any of Citizens Bank and Trust Company’s
employees. If you sign up for Internet banking online, you will receive
your ID and password in separate mailings directly from the bank. If you
have forgotten your ID or password, your ID may be changed at anytime by
contacting Citizens Bank and Trust Company. Your password may be changed
at anytime either online, or by calling the bank to reset a generic
password which must be changed by you at the first time you access the
You may review the information we collect about you and
correct any errors in that information by reviewing account statements and
any other correspondence from us and notifying us of any inaccurate or
outdated information at the address or phone number on your statements.
If you have questions about your personal information or would like to
inform us about the potential misuse of your personal information, you may
do so by sending a letter to the Compliance Officer, Citizens Bank and
Trust Company, 32 N. Central Ave. Harlowton, Montana 59036, or sending a
FAX to the Compliance Officer at (406)-632-4394, or calling us at the main
bank (406-932-5311) or 1-888-484-7248, located at 130 McLeod, Big Timber,
MT 59011 or the Continental Branch in Harlowton, MT 59036 (406) 632-4373.
or 1-800- 406-4898.
If you feel we have not met our obligations in
the protection or use of your personal information, you may submit a
complaint to Citizens Bank and Trust Company. Any complaint will be
handled in compliance with Citizens Bank and Trust Company’s Consumer
Complaints Policy. Breaches of customer privacy are considered serious
employee misconduct and may result in termination of the employee.
We recognize the importance of protecting children's identities and
privacy online. Our website is not directed at children, and we do not
knowingly collect or maintain personal information from children.